Emberpick® Terms of Service

This website is operated by Emberpick®. Throughout the site, the terms “we,” “us,” and “our” refer to Emberpick® and emberpick.com.

By visiting our website, browsing our products, or purchasing from us, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, Purchase Terms, and Return & Refund Policy.

If you do not agree to these Terms, please discontinue use of our website and services.

We may update or modify these Terms from time to time by posting the revised version on this page. Your continued use of the website after changes have been posted constitutes acceptance of the updated Terms.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have given permission for a minor dependent to use this website under your supervision.

You may not use our website, products, or services for any unlawful, unauthorized, fraudulent, or prohibited purpose.

You must not transmit viruses, malware, malicious code, automated attacks, or any other harmful material through our website.

Any violation of these Terms may result in suspension or termination of your access to our website and services.

2. Products and Information

Emberpick® is a curated lifestyle boutique offering thoughtfully selected products for everyday living, personal style, gifting, home, organization, accessories, décor, and other lifestyle categories.

We make reasonable efforts to display product descriptions, photographs, materials, dimensions, colors, sizes, features, prices, packaging, and availability as accurately as possible.

However, slight differences may occur due to:

• Screen and display settings;

• Photography and lighting conditions;

• Manufacturing variations;

• Handmade or natural-material characteristics;

• Product improvements;

• Packaging updates;

• Supplier or production changes.

Colors, textures, patterns, finishes, dimensions, and other visual characteristics may vary slightly from the images displayed on our website.

We reserve the right to:

• Correct errors or inaccuracies;

• Update product descriptions and images;

• Change product prices;

• Limit product quantities;

• Discontinue products;

• Modify packaging, materials, or specifications;

• Refuse or cancel orders where reasonably necessary.

Minor variations that do not materially affect the intended use of a product are not necessarily considered defects.

3. Orders and Payments

By placing an order with Emberpick®, you agree to provide complete, current, and accurate billing, shipping, payment, and contact information.

You agree to promptly update relevant information when necessary so that we can complete your purchase and communicate with you regarding your order.

Emberpick® reserves the right to review, refuse, limit, or cancel an order for reasons including:

• Suspected fraud or unauthorized activity;

• Incorrect or incomplete customer information;

• Pricing or product-information errors;

• Product availability issues;

• Payment authorization problems;

• Promotional misuse;

• Unusually large quantities;

• Suspected unauthorized resale;

• Shipping restrictions.

If your order is modified or canceled, we may attempt to contact you using the email address or telephone number provided during checkout.

Payment must be successfully authorized before an order can be processed.

4. Shipping and Delivery

Shipping fees, processing times, estimated delivery periods, tracking information, and other delivery conditions are described in our Shipping Policy.

Orders containing multiple products may occasionally be shipped in separate packages and may arrive on different dates.

Customers are responsible for providing a complete, current, and accurate shipping address.

Emberpick® is not responsible for delays, returned parcels, failed deliveries, or additional costs resulting from incorrect or incomplete information supplied by the customer.

Once an order has entered processing or has been dispatched, we cannot guarantee that the shipping address can be changed or that the order can be canceled.

Estimated delivery dates are provided for reference and may be affected by:

• Carrier delays;

• Weather conditions;

• Holidays;

• High-volume shopping periods;

• Remote delivery locations;

• Transportation disruptions;

• Circumstances outside our reasonable control.

5. Returns, Refunds, and Damaged Items

Returns, refunds, exchanges, cancellations, and damaged-item claims are governed by our Return & Refund Policy.

Unless otherwise stated in that policy, returned merchandise should generally be:

• Unused;

• Unworn;

• Unwashed;

• Unaltered;

• In its original condition;

• Returned with original packaging where applicable;

• Accompanied by proof of purchase.

Certain items may be non-returnable for hygiene, personalization, final-sale, clearance, or other reasons where clearly disclosed before purchase.

If a product arrives damaged, defective, incomplete, or incorrect, please contact us promptly at:

service@emberpick.com

To help us review your request, please provide:

• Your order number;

• A clear description of the issue;

• Clear photographs of the product;

• Photographs of the packaging;

• A photograph of the shipping label where applicable.

Please retain the product and its original packaging until your request has been reviewed.

6. Product Use and Safety

Products sold by Emberpick® should be used only for their intended purpose and in accordance with any instructions, warnings, assembly guidance, care information, or safety recommendations provided with the product.

Before using a product, customers should review all available product information, including:

• Materials;

• Dimensions;

• Usage instructions;

• Care instructions;

• Assembly instructions where applicable;

• Age recommendations;

• Safety warnings.

Customers are responsible for determining whether a product is suitable for their intended use.

Emberpick® is not responsible for damage, injury, or loss resulting from:

• Improper use;

• Failure to follow instructions;

• Incorrect installation or assembly;

• Unauthorized modification;

• Improper storage;

• Improper maintenance;

• Normal wear and tear;

• Use for an unintended purpose.

Products intended for children, pets, outdoor use, electrical use, decorative use, or other specialized purposes should always be used with appropriate care and supervision.

7. Handmade and Natural Variations

Certain Emberpick® products may include handmade elements, natural materials, individual craftsmanship, textured finishes, wood grain, stone patterns, fabric variations, decorative details, or other characteristics that naturally vary from one item to another.

Minor differences in:

• Color;

• Shape;

• Grain;

• Texture;

• Pattern;

• Finish;

• Measurements;

may occur and can form part of the unique character of the product.

Such variations are generally not considered manufacturing defects.

8. Promotions and Pricing

Product prices, promotional offers, discounts, bundles, complimentary gifts, and availability may change without prior notice.

Promotional offers may be subject to:

• Eligibility requirements;

• Product exclusions;

• Minimum purchase amounts;

• Quantity restrictions;

• Expiration dates;

• Geographic restrictions;

• One-time-use restrictions;

• Separate promotional conditions.

Unless otherwise stated, promotional offers and discount codes cannot be combined, transferred, exchanged, or redeemed for cash.

Free gifts and promotional products are subject to availability and may, where appropriate, be replaced with another item of similar value.

We reserve the right to cancel or adjust an order where a promotional offer has been used incorrectly, fraudulently, or contrary to its stated conditions.

9. Intellectual Property

All content available on this website, including:

• Product images;

• Product descriptions;

• Photographs;

• Logos;

• Graphics;

• Illustrations;

• Text;

• Videos;

• Branding;

• Page layouts;

• Designs;

is owned by or licensed to Emberpick®, unless otherwise stated.

You may use this website only for personal and non-commercial shopping purposes.

Without our prior written permission, you may not:

• Copy or reproduce website content;

• Modify or create derivative works;

• Distribute or republish content;

• Sell or commercially exploit website content;

• Remove trademarks or copyright notices;

• Use Emberpick® branding in unauthorized advertising;

• Represent yourself as an authorized retailer, partner, or distributor.

The Emberpick® name, logo, product names, and related branding may not be used without authorization.

10. User Reviews and Feedback

By submitting reviews, comments, photographs, videos, suggestions, testimonials, or other content to Emberpick®, you confirm that your submission:

• Is accurate and based on genuine experience where applicable;

• Is lawful;

• Does not infringe another person's rights;

• Does not contain harmful or malicious material;

• Is not false, deceptive, threatening, defamatory, or offensive;

• Does not contain unauthorized advertising or spam.

To the extent permitted by applicable law, you grant Emberpick® permission to use, reproduce, edit, publish, translate, display, and distribute submitted content for website, marketing, advertising, social media, and other legitimate business purposes.

We reserve the right to remove or decline content that we reasonably consider false, misleading, unlawful, offensive, irrelevant, fraudulent, or inappropriate.

11. Third-Party Services and Links

Our website may include tools, applications, payment services, shipping services, social media features, or links provided by third parties.

Emberpick® does not control and is not responsible for the content, privacy practices, security, availability, accuracy, or policies of third-party websites or services.

Your use of a third-party service may be subject to separate terms and policies established by that provider.

We recommend reviewing the applicable third-party terms and privacy policies before using those services or providing personal information.

12. Privacy

Your personal information is collected, used, stored, and disclosed in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be processed as reasonably necessary to:

• Complete and manage orders;

• Process payments;

• Arrange shipping and delivery;

• Provide tracking updates;

• Respond to customer-service inquiries;

• Prevent fraud and unauthorized activity;

• Maintain website security;

• Comply with applicable legal obligations;

• Improve our website, products, and services.

Please review our Privacy Policy for additional information about how Emberpick® handles personal information.

13. Prohibited Uses

You may not use our website, services, or content:

• For any unlawful purpose;

• To violate applicable laws or regulations;

• To infringe intellectual-property rights;

• To harass, abuse, threaten, or discriminate against others;

• To submit false or misleading information;

• To upload viruses, malware, or malicious code;

• To collect personal information without authorization;

• To interfere with website security or functionality;

• To conduct fraudulent transactions;

• To scrape, reproduce, or commercially exploit website content without authorization;

• To misuse promotional offers or discount programs;

• To falsely represent yourself as an authorized Emberpick® retailer, distributor, partner, or representative.

We reserve the right to terminate or restrict access to our website or services when prohibited activity is identified.

14. Disclaimer and Limitation of Liability

Our website, products, and services are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law.

We do not guarantee that:

• Website access will always be uninterrupted;

• All website errors will be corrected immediately;

• Every product will remain continuously available;

• Delivery will occur by a specific date;

• Product colors displayed on a screen will perfectly match the delivered item;

• Handmade or natural products will be identical to product photographs;

• Every product will meet every customer's individual preferences or expectations.

To the fullest extent permitted by applicable law, Emberpick® will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms is intended to exclude, limit, or waive consumer rights, warranties, remedies, or protections that cannot legally be excluded under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Emberpick®, its affiliates, employees, contractors, service providers, and representatives from claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your violation of these Terms;

• Your misuse of our website or products;

• Your infringement of another person's rights;

• Fraudulent or unlawful activity conducted through your account.

16. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The remaining provisions will continue to remain valid and enforceable.

17. Termination

These Terms remain effective unless terminated by you or Emberpick®.

You may stop using our website at any time.

We may suspend or terminate access to our website or services if we reasonably believe that you have:

• Violated these Terms;

• Engaged in fraudulent activity;

• Misused our services;

• Created a legal or security risk.

Any rights, obligations, or liabilities incurred before termination will continue to apply where appropriate.

18. Changes to These Terms

We reserve the right to update, replace, or modify these Terms at any time by posting the revised version on this page.

We encourage customers to review this page periodically for changes.

Your continued use of our website after revised Terms have been posted constitutes acceptance of those changes.

19. Governing Law

These Terms are governed by the applicable laws of the United States and any applicable state or local laws, without limiting mandatory consumer protections available under applicable law.

Nothing in these Terms is intended to restrict any consumer rights that cannot legally be waived.

20. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Store Name: Emberpick®
Website: emberpick.com
Email: service@emberpick.com

Thank you for choosing Emberpick®.

We believe everyday living is shaped by the small things you choose, use, wear, share, and keep close. Our goal is to bring together thoughtfully curated pieces that combine style, usefulness, personality, and a little inspiration for everyday life.