Shipping policy

Shipping Policy

Effective Date: September 30, 2026

COMPANY NAME: Sichuan Fengcan Shengrun Trading Co., Ltd.

COMPANY ADDRESS: Room 2414 (Self-numbered Unit 195), 24th Floor, Building 20, No. 1201, Section 2, Lushan Avenue, Wan’an Subdistrict, Tianfu New Area, Chengdu, China (Sichuan) Pilot Free Trade Zone, Sichuan, China 610213.

POSTAL CODE: 610213

COUNTRY/REGION: China

Emberpick® is owned and operated by Sichuan Fengcan Shengrun Trading Co., Ltd.

This Shipping Policy explains how we process and deliver orders for our gardening tools and accessories, including shipping destinations, shipping methods, estimated delivery times, shipping fees, import charges, and assistance with delivery problems.

1. Shipping Origin and Destinations

Orders are shipped from China.

We offer worldwide shipping, including all 50 U.S. states, Alaska and Hawaii included.

We do not impose special-address exclusions. Customers should provide a complete address in the format required for their delivery location, including any apartment, unit, postal box, or military-address details where applicable.

If a temporary carrier disruption or legal restriction prevents us from fulfilling a particular order, we will contact you to explain the situation and available options. If we cannot fulfill your order, we will cancel the affected order and refund the amount paid.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Processing includes reviewing the order, preparing the products, packing the shipment, and arranging dispatch. Processing time is separate from the transit time shown below.

Business days are Monday through Friday, excluding public holidays applicable to the fulfillment operation or delivery service.

If we cannot dispatch your order within the stated processing period, we will notify you, provide a revised dispatch estimate where available, and explain your cancellation and refund options. Where required by applicable law, we will obtain your consent to a shipping delay.

3. Shipping Methods

Shipping Method: Standard Shipping

Emberpick® offers standard international shipping for orders placed through our website. All orders are dispatched from China to the customer's designated delivery address.

Our shipping arrangements are as follows:

  • Shipping Method: Standard Shipping

  • Shipping Origin: China

  • Shipping Destinations: Worldwide, including all 50 U.S. states

  • Order Processing Time: 1–3 business days

  • United States Transit Time: Approximately 7–15 business days after dispatch

  • Other International Destinations: Approximately 10–20 business days after dispatch

  • Shipping Fee: US$2.99 per order for discounted merchandise subtotals of US$29.97 or less

  • Free Shipping: Available when the discounted merchandise subtotal exceeds US$29.97

The specific shipping carrier and local delivery partner may vary depending on the destination and available logistics services. We do not guarantee the use of a particular carrier unless expressly confirmed.

After an order has been dispatched, customers will receive a shipping confirmation email containing tracking information where available.

Shipping times are estimates and may be affected by customs processing, weather conditions, public holidays, carrier disruptions, and other circumstances beyond our reasonable control.

Any additional shipping options, if available, will be displayed at checkout together with their applicable fees and delivery estimates.

For shipping assistance, please contact service@emberpick.com.

4. Estimated Transit Times

Transit time begins after your order has been dispatched.

Destination Estimated Transit Time After Dispatch
United States — all 50 states 7–15 business days
Other countries and regions 10–20 business days

Please allow the 1–3 business day processing period in addition to transit time.

These timeframes are estimates rather than guaranteed arrival dates. Customs inspections, public holidays, severe weather, carrier disruptions, or other transport conditions may affect delivery.

If your order has not arrived within the estimated timeframe, please contact service@emberpick.com with your order number. We will help investigate and explain the available next steps.

5. Shipping Fees and Free Shipping

The following standard shipping rates apply worldwide:

Merchandise Subtotal After Discounts Shipping Fee
US$29.97 or less US$2.99 per order
More than US$29.97 Free shipping

Free-shipping eligibility is calculated using the merchandise subtotal after discounts and before shipping charges or separately stated taxes.

An order with a discounted merchandise subtotal of exactly US$29.97 does not qualify for free shipping.

There are no additional standard handling, packaging, remote-area, or special-address surcharges. Your applicable shipping charge will be displayed before you complete checkout.

If you check out in a supported currency other than U.S. dollars, the corresponding shipping charge and free-shipping eligibility will be displayed at checkout based on the store's currency conversion.

6. Customs Duties, Import Taxes, and VAT

Emberpick® bears applicable customs duties, import taxes, and VAT associated with delivering your order.

Customers are not expected to pay these import-related charges separately upon delivery.

If a carrier or customs authority asks you to pay an import charge, please contact service@emberpick.com with your order number and a copy or photograph of the notice. We will arrange payment or otherwise resolve the charge. If you have already paid a covered charge, send us the receipt so we can verify and reimburse it.

Customs authorities may request information needed for clearance. Please respond to legitimate requests promptly and contact us if you need assistance. Our responsibility for the covered import charges remains unchanged.

7. Shipping Confirmation and Tracking

After dispatch, we will send a shipping-confirmation email to the email address provided at checkout, including tracking details where available.

Tracking information may not appear immediately after dispatch and may update at different stages of the journey. A gap between tracking updates does not necessarily mean that a parcel is lost.

If you have not received a shipping confirmation after the processing period, or if tracking information is unclear, please contact us with your order number.

8. Shipping Addresses and Address Changes

Please check your recipient name, delivery address, postal code, email address, and telephone number carefully before placing an order.

Shipping addresses generally cannot be changed after an order is placed.

If you notice an address error, contact service@emberpick.com immediately. We will review whether any assistance is possible, but we cannot guarantee an address change, parcel interception, or redirection.

If an incorrect address supplied by the customer causes additional delivery or return costs, we will explain any proposed charges before arranging further shipment. Any charges must reflect the circumstances and comply with applicable law.

If the address error was caused by us, we will cover the necessary correction or redelivery costs.

9. Order Cancellations

You may request cancellation within 48 hours of placing your order by emailing service@emberpick.com.

Please include your order number and use the subject line "Cancellation Request" to help us identify your request.

Orders may enter processing during this 48-hour period. Once an order has entered processing or has been shipped, cancellation is not guaranteed.

If cancellation is confirmed before dispatch, we will refund the canceled items and any shipping fee attributable to the canceled shipment to your original payment method.

If cancellation is no longer possible, you may request a return after delivery in accordance with our Return & Refund Policy.

This cancellation procedure does not limit any separate cancellation, withdrawal, or refund rights provided by applicable law, including rights arising from delayed shipment.

10. Split Shipments

An order may occasionally be delivered in more than one parcel.

If this occurs, parcels may have separate tracking numbers and arrive on different dates. You will not be charged additional shipping fees solely because we split your order into multiple shipments.

If an item appears to be missing, check the shipping confirmation for separate parcels or contact us for assistance.

11. Damaged, Incorrect, or Missing Items

Please inspect your order after delivery.

If an item arrives damaged, you receive the wrong product, or your order is missing an item or essential component, please contact us within 7 days of delivery.

To help us investigate, please provide:

  • Your order number.

  • A description of the issue.

  • Photographs of the product, packaging, and shipping label where available.

  • Details of any missing products or components.

Please retain the affected item and packaging while we review the issue. Do not use a tool that appears damaged or unsafe.

For confirmed issues that are our responsibility, we cover the necessary handling and shipping costs and arrange a shipment of missing items, replacement, exchange, or refund, as appropriate.

The 7-day reporting request helps us resolve issues promptly. It does not remove or shorten your statutory rights, including rights relating to defects discovered later.

12. Delayed, Lost, or Undelivered Parcels

If your parcel is significantly delayed, appears lost, or has not arrived within the estimated delivery window, contact service@emberpick.com.

We will review the tracking information and work with the carrier to investigate. You are not required to resolve the issue with the carrier on your own.

If an order is confirmed lost in transit or cannot be delivered for a reason that is our responsibility, we will arrange an appropriate replacement or refund without additional shipping charges to you.

Where an investigation is necessary, we will explain the next steps. An investigation will not be used to postpone a remedy beyond any deadline required by applicable law.

13. Tracking Shows Delivered, but the Parcel Is Missing

If tracking shows delivery but you cannot locate the parcel:

  • Check the delivery address shown on your order confirmation.

  • Check nearby entrances, mail areas, parcel lockers, and any delivery location identified by the carrier.

  • Ask household members, reception staff, or building management whether they accepted the parcel.

  • Contact us with your order number and tracking details.

We will help investigate the delivery record and any available evidence.

A carrier's "delivered" status does not, by itself, automatically remove our responsibility. Any resolution will take account of the actual delivery circumstances and your rights under applicable law.

14. Returned-to-Sender Parcels

If a parcel is returned to the sender, we will contact you to explain the reason and discuss the available options.

Where the return results from our error or a delivery issue for which we are responsible, we will cover the necessary costs of redelivery or provide an appropriate refund.

Where the return results from an incorrect customer-provided address or failure to collect a parcel after reasonable notification, any proposed reshipping charge or lawful refund deduction will be explained to you. We will not impose an undisclosed penalty.

Customers are not responsible for a returned-to-sender situation caused solely by an unpaid import charge that Emberpick® is required to cover under this policy.

15. Returns After Delivery

You may request a return within 30 days of receiving your item. Please contact us before returning any product.

Under our voluntary change-of-mind return policy:

  • Items must be unused, clean, and complete, with their original packaging and included accessories.

  • Approved returns must be shipped within 3 days of approval.

  • The customer pays return shipping costs.

  • Original delivery charges are not refundable unless applicable law requires otherwise.

Returns are sent to China, using our registered company address. The recipient is Sichuan Fengcan Shengrun Trading Co., Ltd., and the return contact telephone number is +1 (310) 938-3416. Please obtain return instructions before shipping.

For eligible returns, we will complete inspection and initiate a refund to the original payment method within 5–10 business days after receiving the returned goods. Your payment provider may require additional time to post the funds.

These voluntary conditions do not restrict statutory withdrawal rights or remedies for defective, damaged, incorrect, or incomplete goods. Please review our Return & Refund Policy for full details.

16. Consumer Rights

Nothing in this Shipping Policy excludes, limits, or replaces consumer rights or remedies that cannot legally be waived.

Statements about estimated delivery times, carrier delays, cancellation restrictions, or customer responsibilities do not override our obligations under applicable consumer-protection laws.

17. Contact Us

For questions about processing, shipping, tracking, import charges, or delivery problems, please contact:

Company: Sichuan Fengcan Shengrun Trading Co., Ltd.

Brand: Emberpick®

Email: service@emberpick.com

Phone: +1 (310) 938-3416

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT (UTC−7)

Address: Room 2414 (Self-numbered Unit 195), 24th Floor, Building 20, No. 1201, Section 2, Lushan Avenue, Wan’an Subdistrict, Tianfu New Area, Chengdu, China (Sichuan) Pilot Free Trade Zone, Sichuan, China 610213.

Please include your order number and tracking number, where available, so we can assist you efficiently.