Shipping policy

THE EMBERPICK® JOURNEY

At Emberpick®, we believe thoughtfully selected products deserve equally thoughtful delivery.

From useful everyday finds and stylish accessories to home accents, gifts, and lifestyle essentials, every order is prepared with care so that your selected pieces can arrive safely and reliably.

This Shipping Policy explains how Emberpick® processes, ships, and delivers orders to customers in the United States and other eligible destinations.

Our Fulfillment Philosophy

Thoughtful Delivery for Everyday Living

Emberpick® is a U.S.-focused lifestyle boutique built around a simple idea: everyday life feels better when the products around you are useful, stylish, and thoughtfully chosen.

Our collections may include:

  • Home and lifestyle accessories;

  • Decorative pieces;

  • Gifts and seasonal finds;

  • Fashion accessories;

  • Organization products;

  • Everyday-use items;

  • Creative and practical lifestyle products.

To maintain flexibility, offer a wider selection, and keep pricing competitive, we work with trusted suppliers, warehouses, fulfillment centers, and logistics partners.

By using a streamlined fulfillment network, we are able to:

Carefully Prepare Every Order

Products are checked and prepared before shipment to help ensure order accuracy, suitable packaging, and appropriate protection during transportation.

Keep Pricing Fair & Transparent

A streamlined fulfillment model helps reduce unnecessary retail overhead and allows us to offer thoughtfully selected products at accessible prices.

Protect Products During Transit

Different products require different types of packaging.

Our fulfillment partners may use protective boxes, padded mailers, wrapping materials, inserts, or other appropriate packaging depending on the size, shape, material, and fragility of the item.

Reduce Unnecessary Handling

Efficient fulfillment routes and fewer unnecessary warehouse transfers can help reduce excessive handling, packaging waste, and transportation-related damage.

We appreciate your patience while we prepare and deliver products selected to bring a little more style, usefulness, and personality into everyday life.

1. Order Processing Time & Shipping Fee

Every Emberpick® order is prepared with care to help ensure order accuracy and suitable protection during transit.

Order Processing Time

  • Standard processing: 2–4 business days

  • High-demand periods: Up to 5 business days

High-demand periods may include:

  • Holidays;

  • Seasonal promotions;

  • Major sales events;

  • New collection launches;

  • Periods of unusually high order volume.

Business days do not include weekends or U.S. federal holidays.

Shipping Fee

  • Flat standard shipping fee: USD $2.99 per order

  • No hidden standard packaging or handling fees

Additional shipping charges may apply to certain remote areas, oversized products, or international destinations where clearly stated at checkout.

2. Estimated Delivery Times

Emberpick® works with a network of fulfillment and shipping partners.

Estimated delivery times vary depending on the destination, product availability, warehouse location, and carrier.

Region Estimated Delivery Time
United States 7–15 business days
Canada 10–16 business days
United Kingdom & Australia 11–18 business days
Other Eligible International Destinations 15–20 business days

These estimated delivery windows begin after your order has been processed and dispatched.

Please note that delivery times are estimates and are not guaranteed.

Delivery may occasionally take longer because of:

  • Carrier delays;

  • Severe weather;

  • Public holidays;

  • Customs processing;

  • High seasonal demand;

  • Remote delivery locations;

  • Transportation disruptions;

  • Circumstances outside our reasonable control.

3. Tracking Your Order

Once your order has been dispatched, you will receive a shipping-confirmation email containing tracking information when available.

Tracking Updates

Tracking information may take approximately 1–3 business days to begin showing updates after shipment.

Tracking may not update every day, especially when:

  • A parcel is moving between distribution centers;

  • A shipment is transferred between carriers;

  • An international shipment is undergoing customs processing;

  • A local delivery partner has not yet scanned the package.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

Customers are responsible for monitoring tracking information and collecting parcels from pickup locations within the carrier's required collection period.

4. Customs, Duties & Taxes

Orders shipped outside the United States may be subject to:

  • Customs duties;

  • Import taxes;

  • Brokerage charges;

  • Local processing fees;

  • Other destination-country charges.

Unless otherwise stated at checkout, international orders may be shipped on a Delivered Duty Unpaid (DDU) or similar basis.

This means that applicable import-related charges are generally the responsibility of the customer.

Emberpick® does not control or determine customs fees imposed by local authorities.

We are also not responsible for delays caused by customs inspection or clearance procedures.

Customers ordering internationally should contact their local customs authority if they require information about possible import charges before making a purchase.

Failure to pay required customs or import fees may cause the parcel to be:

  • Delayed;

  • Refused;

  • Abandoned;

  • Returned to sender.

5. Order Changes & Cancellations

To help ensure efficient fulfillment, orders may begin processing shortly after they are placed.

Requests for order changes or cancellations should be submitted within 12 hours of purchase whenever possible.

Please contact us at:

service@emberpick.com

We will make reasonable efforts to assist with your request, but changes or cancellations cannot be guaranteed.

Once an order has entered fulfillment, processing, packing, or shipping, it may no longer be possible to:

  • Change the shipping address;

  • Change product selections;

  • Change quantities;

  • Cancel the order.

Please contact us as soon as possible if you require assistance.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information, including:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number where applicable;

  • City;

  • State, province, or region;

  • ZIP or postal code;

  • Country;

  • Telephone number;

  • Email address.

Emberpick® is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

These issues may include:

  • Delivery delays;

  • Failed delivery attempts;

  • Misdelivered parcels;

  • Lost parcels;

  • Returned packages.

If a parcel is returned because of an incorrect address, failure to collect the parcel, or another customer-related delivery issue, additional shipping charges may apply before reshipment.

7. Multiple Shipments

Products in the same order may occasionally be stored at different fulfillment centers or require different packaging and shipping methods.

As a result, one order may be divided into multiple parcels.

When this occurs:

  • Each parcel may have a separate tracking number;

  • Parcels may leave at different times;

  • Parcels may arrive on different dates;

  • Receiving one package does not necessarily mean the remaining items are missing.

Customers will not be charged an additional standard shipping fee solely because an order has been divided into multiple packages.

8. Delivery Attempts and Safe-Drop Locations

Depending on the shipping carrier, destination, and local delivery practices, a parcel may be:

  • Delivered directly to the shipping address;

  • Left at a front door or other safe location;

  • Delivered to a reception desk;

  • Left with building management;

  • Placed in a parcel locker;

  • Redirected to a local pickup point;

  • Held at a carrier facility for collection.

Customers should use a secure delivery address whenever possible.

Once a carrier confirms delivery to the address provided at checkout, Emberpick® may not be responsible for theft, loss, weather exposure, or damage occurring after confirmed delivery, except where otherwise required by applicable law.

9. Lost or Damaged Orders

Your satisfaction matters to us, and we will make reasonable efforts to assist with eligible shipping claims.

Damaged Items

If an item arrives:

  • Broken;

  • Cracked;

  • Bent;

  • Torn;

  • Significantly scratched;

  • Missing essential components;

  • Otherwise damaged during transportation;

please contact our customer-support team within 72 hours of delivery.

Please provide:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the damaged item;

  • Photographs of the outer packaging;

  • A photograph of the shipping label;

  • Photographs of any internal protective packaging where applicable.

Please retain the item and all original packaging until your claim has been reviewed.

Where appropriate, we may provide:

  • A replacement;

  • A refund;

  • A partial refund;

  • Another reasonable resolution.

Lost Packages

If a shipping carrier officially confirms that an order has been lost in transit, Emberpick® may provide a replacement shipment at no additional standard shipping cost or another appropriate resolution.

A parcel is not automatically considered lost simply because tracking has not updated for several days.

Carrier investigations or additional delivery checks may be required before a replacement or refund can be approved.

10. Delivered but Not Received

If tracking indicates that your parcel has been delivered but you cannot locate it, please:

  1. Check all entrances, porches, mail areas, garages, and safe-drop locations.

  2. Ask household members, neighbors, reception staff, or building management.

  3. Check parcel lockers or local carrier pickup locations.

  4. Review any carrier delivery photographs or delivery notices.

  5. Allow up to 48 hours, as some carriers may mark a package as delivered shortly before final physical delivery.

  6. Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, contact Emberpick® Customer Care at:

service@emberpick.com

Please include your:

  • Order number;

  • Tracking number;

  • Delivery address;

  • Any relevant information received from the carrier.

Any replacement, refund, or other resolution may depend on the carrier's investigation and available delivery evidence.

11. Returned-to-Sender Packages

A parcel may be returned to the sender for reasons including:

  • Incorrect or incomplete delivery address;

  • Failed delivery attempts;

  • Failure to collect the parcel;

  • Refusal by the recipient;

  • Unpaid customs duties or taxes;

  • Import restrictions;

  • Carrier-access issues;

  • Other delivery problems outside our control.

Once a returned package has been received and reviewed, we may offer:

  • Reshipment after payment of the applicable shipping fee;

  • A refund for eligible merchandise, less applicable shipping or return charges;

  • Store credit where available.

Original shipping costs, return shipping fees, customs charges, or carrier fees may be deducted from the refund where the return resulted from:

  • Incorrect information provided by the customer;

  • Refusal of delivery;

  • Failure to collect the parcel;

  • Unpaid customs or import charges.

12. Shipping Delays

Emberpick® is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Customs procedures;

  • Public holidays;

  • Carrier congestion;

  • Labor disputes;

  • Government restrictions;

  • Transportation interruptions;

  • Regional emergencies;

  • Remote delivery conditions;

  • Incorrect shipping information;

  • Unexpected logistics disruptions.

We will make reasonable efforts to help customers obtain available tracking information when a significant shipping delay occurs.

13. Seasonal and High-Demand Periods

During major shopping periods such as:

  • Black Friday;

  • Cyber Monday;

  • Christmas;

  • New Year promotions;

  • Valentine's Day;

  • Mother's Day;

  • Seasonal clearance events;

order processing and carrier delivery times may be longer than usual.

We recommend placing time-sensitive gift orders as early as possible.

Estimated delivery dates shown during high-demand periods should be treated as estimates rather than guaranteed arrival dates.

14. Product Packaging

Because Emberpick® offers products from different lifestyle categories, packaging methods may vary.

Depending on the product, your order may arrive in:

  • Protective shipping boxes;

  • Padded mailers;

  • Product cartons;

  • Protective sleeves;

  • Bubble or cushioning materials;

  • Other appropriate transit packaging.

Minor cosmetic wear to outer shipping packaging does not necessarily mean the product itself is damaged.

If the actual product is damaged, please follow the damaged-item procedure described in this policy.

15. Need Assistance?

Our customer-support team is available to assist with eligible questions regarding:

  • Order processing;

  • Shipping status;

  • Tracking information;

  • Delivery issues;

  • Damaged items;

  • Missing parcels;

  • Returned-to-sender packages.

Email: service@emberpick.com

When contacting us about an existing order, please include your order number and tracking number where available.

The Emberpick® Promise

At Emberpick®, we curate pieces designed to make everyday living feel more useful, stylish, personal, and enjoyable.

From the moment you place your order to the moment it reaches your door, our goal is to provide a clear, reliable, and thoughtfully managed shopping experience.

Emberpick® — Curated for Everyday Living, Thoughtfully Delivered.