Privacy Policy

Effective Date: September 30, 2026
COMPANY NAME: Sichuan Fengcan Shengrun Trading Co., Ltd.
COMPANY ADDRESS: Room 2414 (Self-numbered Unit 195), 24th Floor, Building 20, No. 1201, Section 2, Lushan Avenue, Wan’an Subdistrict, Tianfu New Area, Chengdu, China (Sichuan) Pilot Free Trade Zone, Sichuan, China 610213.
POSTAL CODE: 610213
COUNTRY/REGION: China

Emberpick® is owned and operated by Sichuan Fengcan Shengrun Trading Co., Ltd.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit emberpick.com, purchase our gardening tools and accessories, contact us, or otherwise use our services.

In this policy, “Emberpick,” “we,” “us,” and “our” refer to Sichuan Fengcan Shengrun Trading Co., Ltd. We are responsible for the personal information we process in connection with our store and act as its controller where that term applies under applicable law.

This policy provides information about our practices. It does not itself obtain your consent to processing that requires separate consent.

1. Personal Information We Collect

The information we collect depends on how you interact with us.

Category Examples Main Purposes
Contact and delivery information Name, email address, telephone number, billing address, and shipping address Processing orders, arranging delivery, and communicating with you
Order and transaction information Products purchased, quantities, prices, discounts, payment status, transaction references, and refund records Fulfilling purchases, managing returns, accounting, and preventing fraud
Account information, where an account is used Account identifiers, saved contact details, and order history Providing account access and managing purchases
Customer-support information Messages, order details, photographs of damaged goods, and information you provide about a complaint Answering questions and resolving product or delivery issues
Device and website-use information IP address, browser type, device information, pages visited, approximate location derived from an IP address, and technical logs Operating the website, maintaining security, diagnosing errors, and understanding website use
Privacy-request information Your request, correspondence, and limited information needed to establish identity or authority where appropriate Responding to privacy requests and maintaining records of our response

Please provide only information relevant to your inquiry. Do not send passwords, full payment-card numbers, or unnecessary identity documents by email.

2. Where Information Comes From

We obtain personal information:

  • Directly from you, including when you place an order, use an account, or contact customer support.

  • Through website technologies, including cookies, server logs, and similar technologies involved in operating the store.

  • From service providers, such as payment providers supplying payment status and carriers supplying tracking or delivery information.

  • From someone acting on your behalf, such as an authorized representative submitting a request.

If you provide another person’s delivery details, please ensure you are authorized to do so and provide only the information needed to fulfill the order.

3. How We Use Personal Information

We use personal information as necessary to:

  • Receive, confirm, and fulfill orders.

  • Process payments and issue refunds.

  • Prepare shipments and provide tracking information.

  • Handle cancellations, returns, missing components, and product problems.

  • Respond to customer questions and complaints.

  • Provide and maintain account features.

  • Detect fraud, unauthorized transactions, and security incidents.

  • Diagnose technical problems and maintain website functionality.

  • Maintain tax, accounting, and transaction records.

  • Respond to lawful requests and meet legal obligations.

  • Establish, exercise, or defend legal claims.

  • Receive and respond to privacy requests.

Information necessary to process payment and arrange delivery is required to complete an order. If you do not provide it, we may be unable to fulfill the purchase. Optional information is not required merely to browse the store.

4. Payments and Shopify

Our online store uses Shopify to support its e-commerce functions.

Payment information is processed through the payment provider associated with the method you select at checkout. We receive information needed to manage the transaction, such as payment confirmation, transaction references, and limited payment-method details.

Please enter payment credentials only through the checkout or the payment provider’s authorized payment interface.

Shopify and payment providers may also process information for their own purposes, such as security, fraud prevention, and compliance with their legal obligations. Their respective privacy notices explain that processing.

For further information about Shopify, see the Shopify Consumer Privacy Policy.

5. When We Disclose Personal Information

We disclose information where necessary for the purposes described in this policy.

Recipient Category Information and Purpose
E-commerce and website service providers Information needed to operate the store, checkout, account features, hosting, and technical support
Payment providers Information needed to authorize payments, verify transactions, prevent fraud, and process refunds
Fulfillment providers and suppliers involved in an order Recipient details, products, quantities, and other information needed to prepare the shipment
Shipping carriers and logistics providers Delivery address, contact details, parcel information, and information needed for tracking or customs clearance
Customer-support and communications providers Information needed to deliver order communications and assist with inquiries
Professional advisers Information reasonably required for accounting, legal advice, or resolving disputes
Authorities and other legally authorized recipients Information required by law or reasonably necessary to respond to lawful requests and protect legal rights

If our business is involved in a merger, acquisition, or transfer, relevant information may be disclosed as necessary for that transaction, subject to applicable legal protections and notice requirements.

The information disclosed should be limited to what is reasonably necessary for the relevant purpose. Advertising-related disclosures, if applicable, are addressed separately below.

6. Cookies and Similar Technologies

Cookies are small files stored on your device. Similar technologies may include pixels, tags, local storage, and device identifiers.

Technologies used in connection with an online store can serve different purposes:

  • Essential operations: Maintaining sessions, shopping carts, checkout functions, and security.

  • Preferences: Remembering selected settings where supported.

  • Analytics: Measuring visits, interactions, and technical performance.

  • Advertising: Measuring advertisements or supporting targeted advertising.

These descriptions explain the categories of technology; they do not mean that every category or any particular advertising platform is active on our website.

Current Website Controls

Our website currently does not provide a Cookie Banner, “Accept All,” “Reject Non-Essential,” or “Manage Preferences” controls.

The absence of these controls does not mean that the website is free of cookies or tracking technologies.

You may use your browser settings to block or delete certain cookies. Doing so may affect shopping-cart, account, or checkout functions. Browser settings may not control every technology or every disclosure of personal information.

Where consent is legally required for non-essential technologies, merely visiting the website, placing an order, or providing contact details is not consent. Browser controls do not replace any consent mechanism we are legally required to provide.

7. Analytics, Advertising, Sale, and Sharing

Analytics and advertising technologies, where used, can involve device identifiers, IP addresses, browsing activity, product interactions, and related information.

Under some privacy laws, certain disclosures for targeted or cross-context behavioral advertising can constitute a “sale” or “sharing” of personal information even when no money is exchanged.

We do not represent that the absence of marketing emails or text messages means that no website analytics, advertising, sale, or sharing occurs.

For information about processing relevant to you, or to exercise an applicable right to opt out of sale, sharing, or targeted advertising, contact service@emberpick.com.

Our website currently does not have a functioning on-site “Opt Out” button or automated data-sharing preference panel. Emailing us submits a request for review; it does not automatically disable browser technologies.

We will act on applicable requests within the legally required period. The email contact method does not replace any additional privacy control required by law.

See Your Privacy Choices for further information.

8. Global Privacy Control and Do Not Track

Global Privacy Control, or GPC, is a browser signal used to communicate certain privacy preferences, including an opt-out of the sale or sharing of personal information.

Our website does not currently have an implemented GPC response mechanism. We therefore cannot represent that enabling GPC automatically changes the website’s tracking or data-sharing behavior.

This limitation does not waive any obligation to recognize and honor GPC where applicable law requires it. Contacting us by email is an additional request channel, not a replacement for mandatory signal recognition.

“Do Not Track” is a separate browser setting. We do not represent that the website automatically changes its processing in response to that setting.

9. No Marketing Emails or Marketing Text Messages

Emberpick® does not currently send marketing emails or marketing text messages.

We may communicate with you as necessary about:

  • Order confirmations and payment issues.

  • Shipping and delivery updates.

  • Cancellation requests.

  • Returns, replacements, and refunds.

  • Customer-support inquiries.

  • Security or legally required notices.

Providing your telephone number or email address at checkout does not constitute consent to marketing communications.

If we introduce marketing communications in the future, we will provide appropriate information and obtain consent where required before sending them. This policy does not enroll you in any marketing program.

10. Legal Bases Where EEA or UK Data-Protection Law Applies

Where applicable, we process personal information on the following bases:

  • Contract: To take steps you request before a purchase and to perform our obligations, including payment, delivery, and order support.

  • Legal obligation: To maintain required records and respond to legally binding requirements.

  • Legitimate interests: To secure the store, prevent fraud, resolve disputes, and improve essential services, where those interests are not overridden by your rights.

  • Consent: Where required for a particular activity, including relevant non-essential tracking technologies.

Consent is not presumed from browsing or making a purchase. Where processing relies on consent, you may withdraw it without affecting the lawfulness of processing carried out before withdrawal.

You may object to processing based on legitimate interests. We will assess and respond to an applicable objection in accordance with the law.

11. International Processing and Transfers

Our company is based in China, and orders are fulfilled from China. Personal information needed to operate the store, provide customer support, and fulfill orders may therefore be processed in China.

Shopify, payment providers, and other service providers may process information in additional countries. Those countries may have data-protection laws different from those where you live.

Where a transfer is subject to legal restrictions, it must be supported by an appropriate legal mechanism and any required safeguards. Depending on the transfer, these may include an adequacy decision or approved contractual safeguards.

This policy does not itself create a transfer mechanism or constitute your consent to unrestricted international transfers. You may contact us for information about the destinations and safeguards relevant to your information, including a copy or explanation of applicable safeguards where you are entitled to receive them.

12. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for its purpose and any applicable legal requirements.

Retention is determined by the type of record, outstanding obligations, applicable recordkeeping rules, and relevant claim periods:

Information Retention Criteria
Orders, payments, and refunds Completion of the transaction, return or remedy obligations, and applicable tax, accounting, and legal recordkeeping periods
Customer-support correspondence Resolution of the inquiry and any related complaint, follow-up, or legal claim
Account information The period needed to maintain the account, subject to deletion requests and records that must be retained separately
Security and technical logs The period reasonably needed to identify, investigate, and prevent technical problems or security incidents
Privacy-request records The period needed to respond, document compliance, and address related disputes
Cookies and similar identifiers Their operational purpose, configured lifetime, applicable consent or withdrawal requirements, and service-provider settings

We do not treat the absence of a deletion request as a reason to retain information indefinitely.

When information is no longer required, it should be deleted or anonymized. Where a legal obligation prevents deletion, retention will be limited to that obligation and the permitted purpose.

13. Protecting Personal Information

We are responsible for maintaining safeguards appropriate to the information and risks involved, including limiting access to people and providers who need information for an authorized purpose.

No website, transmission method, or storage system can guarantee absolute security. This does not reduce our obligations under applicable data-security law.

Please protect your account credentials and notify us if you suspect unauthorized activity involving your Emberpick® account or order. Where an incident requires notification, we will provide it in accordance with applicable law.

14. Your Privacy Rights

Depending on your location and the laws applicable to our business, you may have rights to access, correct, delete, or obtain a portable copy of your information; restrict or object to processing; withdraw consent; and complain to a privacy authority.

Where U.S. state privacy laws apply, additional rights may include opting out of sale, sharing, targeted advertising, or certain profiling, and limiting particular uses of sensitive personal information.

These rights are subject to applicable conditions and exceptions. We will not unlawfully discriminate against you for exercising them.

To submit a request, contact service@emberpick.com. You do not need an account or a prior purchase to make a privacy inquiry.

15. Requests, Verification, and Appeals

Describe the action you would like us to take. Where relevant, provide the email address associated with your order or account and your country or state so we can identify the applicable requirements.

For access, correction, or deletion, we may request proportionate verification before disclosing or changing information. We will not require verification for an opt-out request where the law prohibits it.

Authorized agents may act on your behalf where permitted. We may request evidence of their authority.

We will respond within applicable legal deadlines and explain any permitted extension. If a request is declined, we will explain why and provide appeal information where required. You may email an appeal using the subject “Privacy Request Appeal.”

You may also complain directly to your competent privacy authority, including the UK Information Commissioner or the relevant EEA supervisory authority where applicable.

16. Children’s Privacy

Our store is intended for adult purchasers and is not directed to children under 13. We do not knowingly seek personal information from children under 13.

If you believe a child has provided personal information improperly, contact us so we can investigate and take the action required by law. Any higher age threshold or additional protection required by applicable law remains applicable.

17. Third-Party Websites

Our website may link to external services. When you visit them, their own privacy notices govern their processing.

Please review the relevant notice before providing information. This section does not remove our responsibility for disclosures that we initiate or control.

18. Changes to This Policy

We may update this policy when our practices, services, or legal obligations change. We will update the effective date and provide additional notice where required.

Changes to this notice do not automatically authorize new uses of personal information. Where a change requires consent or another legal basis, we will meet that requirement before carrying out the relevant processing.

19. Contact Us

For questions, privacy requests, or complaints, please contact:

Company: Sichuan Fengcan Shengrun Trading Co., Ltd.
Brand: Emberpick®
Website: emberpick.com
Email: service@emberpick.com
Phone: +1 (310) 938-3416
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT (UTC−7)

Address: Room 2414 (Self-numbered Unit 195), 24th Floor, Building 20, No. 1201, Section 2, Lushan Avenue, Wan’an Subdistrict, Tianfu New Area, Chengdu, China (Sichuan) Pilot Free Trade Zone, Sichuan, China 610213.

Nothing in this policy limits privacy rights or protections that cannot legally be waived.