Emberpick® Privacy Policy

This Privacy Policy describes how Emberpick® collects, uses, shares, and protects your personal information when you visit emberpick.com, use our services, communicate with us, or make or attempt to make a purchase through our website.

In this Privacy Policy, “we,” “us,” and “our” refer to Emberpick®.

PERSONAL INFORMATION WE COLLECT

When you visit the Emberpick® website, we may automatically collect certain information about your device and browsing activity, including information about:

• Your web browser;

• IP address;

• Time zone;

• Device type;

• Operating system;

• Cookies stored on your device;

• The pages or products you view;

• The website, advertisement, or search terms that referred you to our website;

• How you browse and interact with our website.

We refer to this automatically collected information as “Device Information.”

We may collect Device Information using technologies including:

Cookies

Cookies are small data files stored on your device or computer. They may contain an anonymous unique identifier and help us remember your preferences, maintain shopping-cart functionality, understand website activity, personalize your experience, and improve our services.

You can control or disable cookies through your browser settings or through cookie-preference tools where available.

Please note that disabling certain cookies may affect some features or functionality of our website.

Log Files

Log files may record activities occurring on our website and may collect information such as:

• IP address;

• Browser type;

• Internet service provider;

• Referring and exit pages;

• Date and time stamps;

• Website activity;

• Device and technical information.

Web Beacons, Tags, and Pixels

Web beacons, tags, pixels, and similar technologies may be used to understand how visitors interact with our website, emails, advertisements, and marketing communications.

These technologies can help us measure website traffic, advertising performance, customer engagement, and the effectiveness of our marketing campaigns.

ORDER INFORMATION

When you make or attempt to make a purchase through our website, we may collect certain information from you, including:

• Full name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number;

• Products ordered;

• Product options such as size, color, or style;

• Order value;

• Payment method;

• Payment and transaction information;

• PayPal or other payment-account information where applicable.

We refer to this information as “Order Information.”

Payment-card information is generally processed securely by third-party payment providers. Emberpick® may not directly store complete credit- or debit-card numbers.

When we refer to “Personal Information” in this Privacy Policy, we generally mean both Device Information and Order Information, together with other information that can reasonably identify or relate to you.

HOW WE USE YOUR PERSONAL INFORMATION

We generally use Order Information to process and fulfill purchases made through our website, including:

• Processing payments;

• Confirming purchases;

• Preparing and packaging orders;

• Arranging shipping and delivery;

• Providing invoices and order confirmations;

• Sending tracking and delivery updates;

• Processing returns, refunds, or replacements;

• Responding to customer-service inquiries.

We may also use Personal Information to:

• Communicate with you about your order or account;

• Verify customer and payment information;

• Screen transactions for potential fraud or security risks;

• Resolve shipping or delivery issues;

• Improve our product selection and services;

• Personalize your shopping experience where permitted;

• Understand customer preferences;

• Improve website functionality and navigation;

• Comply with legal, tax, accounting, and regulatory obligations;

• Provide product recommendations, promotions, or advertising in accordance with your preferences and applicable law.

SUPPLIERS, WAREHOUSES, AND FULFILLMENT PARTNERS

Emberpick® may work with third-party suppliers, warehouse operators, fulfillment providers, and shipping carriers to process and deliver customer orders.

To prepare and deliver your order, these service providers may receive information reasonably necessary to complete the transaction, including:

• Recipient name;

• Shipping address;

• Telephone number;

• Email address;

• Products and quantities ordered;

• Product variations such as color or size;

• Shipping and tracking information.

Different suppliers, fulfillment centers, or logistics partners may be used depending on the product, destination, inventory availability, or operational requirements.

You may contact us at service@emberpick.com if you would like additional information about the general categories of service providers involved in processing orders, subject to applicable privacy and confidentiality requirements.

DEVICE INFORMATION AND WEBSITE ANALYTICS

We may use Device Information to:

• Detect and prevent fraud or suspicious activity;

• Maintain website and account security;

• Analyze how visitors browse and interact with our website;

• Identify technical errors;

• Improve website design and navigation;

• Improve website speed and performance;

• Measure the success of marketing campaigns;

• Understand product interest and customer behavior;

• Personalize content and shopping experiences where permitted.

CURRENCY AND LOCATION-BASED FEATURES

Our website may use your IP address or approximate location to display prices, shipping options, language, or other website features appropriate to your region.

Your selected preferences may be stored through cookies or similar browser technologies so that your browsing experience remains consistent.

Third-party services used for localization, currency display, or similar functionality may process limited Device Information for these purposes.

TEXT MARKETING AND NOTIFICATIONS

Where SMS or text-message services are available, you may choose to receive text messages from Emberpick® by:

• Entering your telephone number at checkout;

• Subscribing through a website form;

• Responding to a promotional keyword;

• Otherwise providing your consent.

Depending on your preferences and applicable law, messages may include:

• Order confirmations;

• Shipping and delivery updates;

• Customer-service notifications;

• Abandoned-cart reminders;

• New product announcements;

• Promotional offers;

• Sale notifications;

• Store updates.

Consent to receive marketing text messages is not a condition of purchase.

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier and plan.

You may unsubscribe from SMS marketing by replying STOP to a message where supported or by using another unsubscribe method provided in the message.

For assistance, reply HELP where supported or contact us at service@emberpick.com.

Transactional communications that are reasonably necessary to manage an existing order may continue where permitted by applicable law.

SHARING YOUR PERSONAL INFORMATION

We may share Personal Information with trusted third parties that help us operate our business and provide our services, including:

• E-commerce platform providers;

• Payment processors;

• Fraud-prevention and security providers;

• Website-hosting providers;

• Analytics providers;

• Advertising and marketing platforms;

• SMS and email service providers;

• Product suppliers;

• Warehouse operators;

• Fulfillment partners;

• Shipping and logistics providers;

• Customer-service providers;

• Professional advisers;

• Government or regulatory authorities where legally required.

These parties may process information only as necessary to perform services for us, comply with applicable law, or as otherwise described in their own privacy policies.

SHOPIFY

Our online store may be hosted or supported by Shopify.

Shopify may process Personal Information in connection with e-commerce functionality, checkout, payment processing, website operation, fraud prevention, security, and other services.

Shopify's handling of Personal Information is governed by its applicable privacy policies and terms.

ANALYTICS SERVICES

Emberpick® may use analytics services such as Google Analytics or similar tools to understand how visitors use our website.

Analytics providers may collect information about:

• Website visits;

• Device characteristics;

• Pages viewed;

• Product interactions;

• Approximate location;

• Traffic sources;

• Browsing patterns.

You may be able to limit certain analytics technologies through browser controls, cookie settings, or opt-out tools provided by the applicable service provider.

LEGAL AND BUSINESS DISCLOSURES

We may disclose Personal Information when reasonably necessary to:

• Comply with applicable laws or regulations;

• Respond to subpoenas, court orders, search warrants, or other lawful requests;

• Protect the rights, property, and safety of Emberpick®, our customers, or others;

• Investigate fraud, security incidents, or prohibited activity;

• Enforce our Terms of Service and store policies;

• Establish, exercise, or defend legal claims;

• Complete or evaluate a merger, acquisition, restructuring, financing, sale, transfer, or other business transaction.

BEHAVIORAL ADVERTISING

We may use certain Personal Information to provide or measure advertisements and marketing communications that may be relevant to you.

This may involve third-party advertising platforms such as:

• Meta or Facebook;

• Google;

• Microsoft;

• TikTok;

• Pinterest;

• Other advertising, social-media, or marketing providers.

These services may use cookies, pixels, device identifiers, or similar technologies to measure advertising performance, understand customer interactions, or personalize advertisements where permitted.

You may manage advertising preferences through the relevant platform settings, browser controls, cookie-preference tools, or other available opt-out mechanisms.

EMAIL MARKETING

Where you subscribe to marketing communications or where otherwise permitted by applicable law, Emberpick® may send you emails regarding:

• New arrivals;

• Featured collections;

• Seasonal products;

• Limited-time promotions;

• Special offers;

• Store updates;

• Gift ideas;

• Abandoned carts;

• Customer surveys.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the email.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages regarding your purchases, account, shipping, returns, or customer-service requests.

DO NOT TRACK

Some web browsers provide a “Do Not Track” signal.

Because there is currently no universally accepted standard for interpreting or responding to all Do Not Track signals, our website may not automatically change its data-collection practices when such a signal is detected.

You may manage cookies, advertising preferences, and certain tracking technologies through your browser settings and any privacy-preference tools available on our website.

YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your Personal Information, which may include the right to:

• Request access to Personal Information we hold about you;

• Request correction of inaccurate or incomplete Personal Information;

• Request deletion of certain Personal Information;

• Request information regarding categories of Personal Information collected or shared;

• Withdraw consent where processing is based on consent;

• Object to or restrict certain uses of your information;

• Opt out of certain marketing communications;

• Opt out of certain targeted advertising or data-sharing activities where applicable;

• Request information about how your Personal Information has been used or disclosed;

• Submit a complaint to an appropriate privacy authority.

To submit an applicable privacy request, please contact us at:

service@emberpick.com

We may need to verify your identity before completing certain requests.

Some Personal Information may need to be retained where necessary for legal, accounting, fraud-prevention, dispute-resolution, tax, transaction-management, or other legitimate purposes.

UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the state and the applicable law, these rights may include:

• The right to know or access certain Personal Information;

• The right to request correction;

• The right to request deletion;

• The right to receive information about categories of Personal Information collected;

• The right to opt out of certain targeted advertising;

• The right to opt out of certain sales or sharing of Personal Information where applicable;

• The right to data portability;

• The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

The exact rights available to you depend on your place of residence and applicable law.

You may contact service@emberpick.com to submit a privacy request.

We may request information reasonably necessary to verify your identity or authority to make the request.

CALIFORNIA RESIDENTS

California residents may have additional rights under applicable California privacy laws.

Depending on the circumstances and applicable legal requirements, California residents may have rights relating to access, correction, deletion, disclosure, and certain uses or sharing of Personal Information.

Where required, California residents may also have the ability to opt out of certain uses of Personal Information for targeted or cross-context behavioral advertising.

Requests may be submitted by contacting:

service@emberpick.com

We will process eligible requests in accordance with applicable legal requirements.

EUROPEAN AND UNITED KINGDOM RESIDENTS

If you are located in the European Economic Area or the United Kingdom, we may process Personal Information where:

• Processing is necessary to fulfill a contract with you, such as completing your purchase;

• Processing is necessary for legitimate business interests;

• You have provided consent;

• Processing is necessary to comply with a legal obligation.

Your Personal Information may be transferred to and processed in countries outside your jurisdiction, including the United States and other countries where our service providers operate.

Where required, appropriate contractual, organizational, or legal safeguards may be used in connection with international data transfers.

DATA RETENTION

When you place an order, we may retain Order Information for as long as reasonably necessary to:

• Complete and manage the transaction;

• Maintain financial and tax records;

• Process returns and refunds;

• Resolve disputes;

• Manage warranty or customer-service requests;

• Prevent fraud;

• Comply with applicable laws;

• Protect our legitimate business interests.

We may retain certain information until you request deletion unless continued retention is required or permitted by applicable law.

Device, analytics, advertising, and cookie-related information may be retained for different periods depending on the technology and service provider involved.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information against:

• Unauthorized access;

• Loss;

• Misuse;

• Alteration;

• Improper disclosure;

• Destruction.

However, no method of internet transmission, electronic storage, website operation, or payment processing can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should contact us if they suspect unauthorized access or activity involving their account.

INTERNATIONAL DATA TRANSFERS

Your Personal Information may be stored, transferred, or processed in countries other than your country or state of residence.

Those locations may have privacy and data-protection laws that differ from those in your jurisdiction.

Where required by applicable law, we take reasonable steps designed to ensure that appropriate safeguards are used when Personal Information is transferred internationally.

MINORS

The Emberpick® website is not intended for children under the age of 13.

We do not knowingly collect Personal Information directly from children under 13.

If you are a parent or legal guardian and believe that a child has provided Personal Information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action where required.

Certain products sold through our boutique may be designed for or usable by children, but purchases should be made by adults or under appropriate adult supervision.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, social-media platforms, or other services.

Emberpick® is not responsible for the privacy, security, content, accuracy, or practices of third-party websites or services.

We recommend reviewing the privacy policy and terms of any third-party service before providing Personal Information.

SMS PLATFORM TERMS

Where we use an SMS platform to provide text marketing or transactional notifications, information such as your telephone number, name, order information, and subscription status may be shared with the SMS platform and telecommunications providers involved in delivering those messages.

This information may be used to:

• Send order notifications;

• Provide shipping updates;

• Send abandoned-cart reminders;

• Deliver promotional communications;

• Process unsubscribe requests;

• Measure message performance.

By subscribing to SMS marketing, you acknowledge that your information may be processed by these service providers according to their applicable privacy policies and terms.

To unsubscribe, reply STOP where supported or use another available unsubscribe method.

For assistance, reply HELP where supported.

KLARNA AND OTHER PAYMENT METHODS

Where Klarna, PayPal, Shop Pay, Apple Pay, Google Pay, or another third-party payment method is available at checkout, we may share relevant contact, order, device, and transaction information with the applicable payment provider.

This may allow the provider to:

• Process payments;

• Determine payment eligibility;

• Prevent fraud;

• Verify transactions;

• Personalize available payment options;

• Manage payment-related customer service.

Information submitted to third-party payment providers is handled according to their respective privacy policies and terms.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes to our privacy practices;

• New products or services;

• Changes to website functionality;

• Changes to service providers;

• Operational changes;

• Legal or regulatory requirements.

The revised Privacy Policy will be posted on this page with an updated effective date where appropriate.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect and use Personal Information.

Your continued use of our website after an updated policy has been posted constitutes acknowledgement of the revised policy, subject to applicable law.

CONTACT US

For additional information about our privacy practices, to exercise an applicable privacy right, ask a question, or submit a privacy-related complaint, please contact us:

Store Name: Emberpick®
Website: emberpick.com
Email: service@emberpick.com

Please provide sufficient information for us to understand, verify where necessary, and respond to your request.

Thank you for choosing Emberpick®. We value the trust you place in us and are committed to handling your personal information responsibly while providing a convenient, secure, and enjoyable boutique shopping experience.