Emberpick® Purchase Terms

Thank you for shopping with Emberpick®. By placing an order through our website, you agree to the following Purchase Terms. Please review them carefully before completing your purchase.

1. Order Confirmation

After placing an order, you will receive an order confirmation email containing the details of your purchase.

Before submitting your order, please make sure that your:

• Email address

• Shipping address

• Product selection

• Color, size, or style options

• Quantity

are complete and accurate.

Once your order has been confirmed, Emberpick® will begin preparing it for processing as soon as possible.

2. Product Information

At Emberpick®, we carefully select products designed to bring style, practicality, and personality into everyday life.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, materials, specifications, and other product information displayed on our website are accurate.

However, slight differences may occur due to:

• Screen and display settings;

• Lighting conditions used in photography;

• Manufacturing or handmade variations;

• Material characteristics;

• Product updates or packaging changes.

Colors, patterns, textures, measurements, and finishes may vary slightly from the images shown online.

Such minor variations do not necessarily indicate that a product is defective.

3. Pricing & Payment

All prices displayed on our website are shown in the currency presented at checkout.

Emberpick® reserves the right to update product prices, promotional offers, discounts, product availability, and other website information at any time without prior notice.

The price charged for an order will generally be the price displayed at the time the order is successfully submitted.

Payment must be completed at checkout. Orders will not be processed until payment has been successfully authorized and confirmed.

4. Product Availability

All products are subject to availability.

Although we make reasonable efforts to keep inventory information accurate, an item may occasionally become unavailable after an order has been submitted.

If this occurs, we may:

• Contact you with an alternative option;

• Remove the unavailable item from your order and issue the appropriate refund; or

• Cancel the affected order and provide a refund.

We will contact you when additional action is required.

5. Order Processing

Orders are generally processed within the processing timeframe stated on our website.

Processing times may occasionally be extended during:

• Holidays;

• Promotional campaigns;

• Seasonal sales;

• Product launches;

• Periods of unusually high order volume;

• Events outside our reasonable control.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.

6. Shipping

Emberpick® ships to eligible destinations listed on our website.

Estimated delivery times may vary depending on factors including:

• Shipping destination;

• Selected delivery service;

• Carrier operations;

• Weather conditions;

• Customs procedures where applicable;

• Local delivery conditions;

• Peak shopping seasons.

Estimated delivery dates are provided for reference and are not guaranteed unless specifically stated otherwise.

Customers are responsible for providing a complete and accurate shipping address.

Emberpick® cannot be held responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

7. Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer service team as soon as possible after placing it.

We will make reasonable efforts to assist you.

However, because orders may enter processing shortly after they are placed, we cannot guarantee that an order can be changed or canceled once processing has begun.

Orders that have already been shipped generally cannot be canceled.

8. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Returned merchandise must generally meet the eligibility requirements described in that policy, including applicable requirements regarding condition, packaging, proof of purchase, and return authorization.

Items that have been used, worn, washed, altered, assembled, damaged after delivery, or returned without required packaging may not qualify for a refund unless the item was defective or incorrect when received.

Certain products may be non-returnable for hygiene, customization, clearance, or other reasons where clearly disclosed before purchase.

Please contact our customer service team before returning merchandise.

Unauthorized returns may not be accepted or refunded.

9. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or contains an incorrect item, please contact us within a reasonable period after delivery.

To help us review your request efficiently, please provide:

• Your order number;

• A clear description of the issue;

• Clear photographs of the product;

• Photographs of the packaging;

• A photograph of the shipping label where applicable.

Please keep the product and its original packaging until your request has been reviewed.

Depending on the circumstances and product availability, we may offer an appropriate replacement, refund, or other resolution.

10. Product Use & Customer Responsibility

Customers are responsible for reviewing the product description, dimensions, materials, care instructions, compatibility information, warnings, and other relevant details before purchasing or using a product.

Products should only be used for their intended purpose and in accordance with any instructions or safety information provided.

Emberpick® is not responsible for damage resulting from:

• Improper use;

• Incorrect installation or assembly;

• Failure to follow product instructions;

• Normal wear and tear;

• Unauthorized modifications;

• Improper storage or maintenance;

• Use of a product for purposes other than those intended.

Please use appropriate care and judgment when handling all products.

11. Handmade & Natural Variations

Some products available through Emberpick® may feature handmade details, natural materials, unique textures, decorative finishes, or individually produced elements.

Small variations in shape, texture, pattern, grain, color, or finish may occur and can be part of the individual character of the product.

These natural or handmade variations are generally not considered manufacturing defects.

12. Promotions & Discount Codes

Promotional offers and discount codes may be subject to specific terms, including:

• Expiration dates;

• Minimum purchase requirements;

• Product exclusions;

• One-time-use restrictions;

• Customer eligibility requirements.

Unless otherwise stated, promotional codes generally cannot be combined with other offers.

Emberpick® reserves the right to modify or discontinue promotional campaigns where permitted by applicable law.

13. Resale & Commercial Use

Products purchased from Emberpick® are intended primarily for personal use unless otherwise agreed in writing.

We reserve the right to limit quantities, reject orders, or cancel transactions that reasonably appear to involve unauthorized resale, fraudulent activity, or misuse of promotional offers.

14. Limitation of Responsibility

To the fullest extent permitted by applicable law, Emberpick® will not be responsible for indirect or consequential losses resulting from the use or inability to use products purchased through our website.

Nothing in these Purchase Terms is intended to exclude or limit any rights that cannot legally be excluded under applicable consumer protection laws.

15. Contact Us

If you have any questions regarding your order or these Purchase Terms, please contact us:

Email: service@emberpick.com

Thank you for choosing Emberpick®.

We are dedicated to curating stylish, useful, and thoughtfully selected pieces that make everyday living feel a little more personal, comfortable, and inspired.