Purchase Terms

Effective Date: September 30, 2026
COMPANY NAME: Sichuan Fengcan Shengrun Trading Co., Ltd.
COMPANY ADDRESS: Room 2414 (Self-numbered Unit 195), 24th Floor, Building 20, No. 1201, Section 2, Lushan Avenue, Wan’an Subdistrict, Tianfu New Area, Chengdu, China (Sichuan) Pilot Free Trade Zone, Sichuan, China 610213.
POSTAL CODE: 610213
COUNTRY/REGION: China

Emberpick® is owned and operated by Sichuan Fengcan Shengrun Trading Co., Ltd., a company registered in China.

These Purchase Terms explain the conditions applicable to purchases made through emberpick.com. In these terms, “Emberpick,” “we,” “us,” and “our” refer to Sichuan Fengcan Shengrun Trading Co., Ltd. “You” and “your” refer to the customer placing an order.

Please review these Purchase Terms before completing checkout and retain a copy for your records. Nothing in these terms excludes or limits mandatory consumer rights.

1. Scope and Related Policies

These Purchase Terms apply together with our:

• Terms of Use

• Shipping Policy

• Return and Refund Policy

Our Privacy Policy and Your Privacy Choices explain our handling of personal information and available privacy rights. Placing an order does not constitute consent to optional tracking or marketing.

The specific shipping and return provisions disclosed when you place your order govern those aspects of the purchase. Mandatory legal requirements take precedence over any conflicting provision.

2. Eligibility and Order Information

You must have the legal capacity to enter into a purchase contract under the laws applicable to you. Otherwise, a parent or legal guardian must place the order on your behalf.

Please provide accurate and complete information, including your name, email address, delivery address, and payment details. You must be authorized to use the payment method submitted.

Before completing checkout, review the products, quantities, selected options, delivery address, and total amount payable.

Providing contact information for an order does not authorize us to send marketing emails or marketing text messages.

3. Product Descriptions and Availability

Emberpick sells gardening tools and related products.

Please review each product’s description, dimensions, materials, included components, and usage instructions before purchasing.

We aim to keep product information accurate. Minor differences in color appearance may result from screen settings or lighting, but this does not excuse supplying goods that materially differ from their description.

If a material error or availability issue affects your order, we will contact you to explain the available options. We will not substitute a materially different product without your agreement.

Changes to a product listing after purchase do not change the agreed characteristics of your order without your agreement.

4. Prices, Currency, and Payment

The applicable product prices, currency, discounts, shipping charges, and any separately stated taxes will be displayed before you complete checkout.

Shipping charges and the free-shipping threshold stated in these Purchase Terms are expressed in United States dollars (USD).

Available payment methods are displayed at checkout. Payment is subject to authorization by the relevant payment provider.

We will not increase the agreed price of an existing order without your agreement. If a material pricing or payment error occurs, we will explain the issue and handle any correction, cancellation, or refund in accordance with applicable law.

Any currency conversion or foreign transaction charge imposed independently by your bank or payment provider is governed by your agreement with that provider.

5. Discounts and Free Shipping

Promotional conditions will be disclosed with the relevant offer. Discounts are applied as shown at checkout.

Our worldwide standard shipping charges are:

Discounted merchandise subtotal	Shipping charge per order
US$29.97 or less	US$2.99
Greater than US$29.97	Free

The free-shipping threshold is calculated using the merchandise subtotal after discounts, excluding shipping and separately stated taxes.

An order with a discounted merchandise subtotal of exactly US$29.97 does not qualify for free shipping.

These shipping rules apply to the United States and other countries and regions we serve. We do not add a standard remote-area or special-address surcharge.

Purchasing a discounted item does not remove your statutory rights concerning faulty, damaged, or incorrectly described goods.

6. Order Confirmation and Fulfillment Issues

Order communications will identify the products ordered and relevant transaction details. Please keep these communications for future reference.

If you notice an error or do not receive expected order information, contact service@emberpick.com.

We may decline or cancel an order for a legitimate reason, such as unsuccessful payment, reasonably suspected fraud, a legal restriction, or an inability to supply the ordered goods.

Where legally permitted, we will explain the reason and promptly refund payments for canceled goods and any associated shipping charges that are due.

We will not require you to accept a replacement product, voucher, or store credit instead of a refund where a refund is due.

7. Shipping Origin and Destinations

All orders ship from China.

We offer worldwide shipping, including all 50 United States, including Alaska and Hawaii. We do not impose a blanket restriction on special address types.

If a temporary carrier disruption or legal restriction prevents delivery to a particular destination, we will contact you and explain the available options, including cancellation and refund where appropriate.

Our company is registered in China. The U.S. customer service telephone number does not indicate a U.S. warehouse or return location.

8. Processing and Transit Times

Our standard processing and transit estimates are:

Stage or destination	Estimated time
Order processing	1–3 business days
United States transit after dispatch	7–15 business days
Other countries and regions: transit after dispatch	10–20 business days

Processing and transit times are separate. Transit estimates begin after dispatch.

Business days generally mean Monday through Friday, excluding public holidays affecting the relevant processing or delivery operation.

Actual transit may be affected by carrier operations, customs processing, weather, or other circumstances. These estimates do not waive your rights if an order is delayed or not delivered.

If we cannot dispatch within the promised period, we will notify you, provide a revised dispatch estimate, and explain your right to cancel and receive a full and prompt refund. We will obtain your agreement to a delay where required by law.

We will not keep an order pending indefinitely without the notices, consent, or refunds required by applicable law.

9. Customs Duties, Import Taxes, and VAT

Emberpick bears international customs duties, import taxes, and VAT associated with your shipment.

You are not responsible for paying these shipment-related charges in addition to the amount agreed at checkout.

If a carrier or customs authority requests payment, contact service@emberpick.com with the relevant notice. We will arrange payment or reimbursement of covered charges. If you have already paid, please retain the receipt.

We will not treat failure to pay charges that we are responsible for as a customer-caused delivery failure.

10. Delivery, Tracking, and Missing Packages

When tracking information is available, we will provide it through the relevant order or shipment communication.

If an order is split into separate packages, we will not charge additional standard shipping merely because we split the shipment.

If a package appears delayed, lost, or marked as delivered but cannot be located, contact us. We will investigate with the carrier and provide the remedy required by the circumstances and applicable law.

A carrier’s delivery scan alone does not automatically establish that you received the goods or remove our responsibility.

We will not require you to resolve a delivery claim solely with the carrier or delay a legally required remedy indefinitely while a carrier investigation continues.

11. Address Changes and Undeliverable Orders

Delivery addresses generally cannot be changed after an order is placed.

If you discover an address error, contact us immediately. We will check whether a correction is still possible, but we cannot guarantee a change.

If an order cannot be delivered because of an incorrect or incomplete address supplied by you, we will explain the available options. Any proposed additional reshipping or handling cost will be explained before you agree to the relevant service and must be consistent with applicable law.

We bear costs caused by our own addressing or fulfillment errors.

A parcel returned to us does not automatically result in forfeiture of the purchase price. Any refund or proposed deduction will be assessed according to the reason for the return, the actual circumstances, and applicable law.

12. Cancellation Requests

You may request cancellation within 48 hours after placing your order by emailing service@emberpick.com. Include your order number and the email address used at checkout.

Cancellation is not guaranteed once the order has entered processing or has shipped, even if the request is made within 48 hours.

If we confirm cancellation of the entire order before dispatch, we will refund the amount paid, including any shipping charge, to the original payment method.

If cancellation is no longer possible, you may still return eligible goods under our Return and Refund Policy or exercise applicable statutory withdrawal rights.

The 48-hour request period does not limit cancellation rights arising from delayed shipment, non-delivery, or mandatory consumer protection laws.

13. Voluntary Returns Within 30 Days

You may request a voluntary return within 30 calendar days after receiving your order.

For a return unrelated to a defect or our error, the product must be unused, clean, and complete, with its original packaging and included accessories.

Opening packaging for reasonable inspection does not, by itself, automatically make a product ineligible for return. Reasonable inspection or assembly necessary to assess the item will not automatically be treated as misuse.

To request a return, contact service@emberpick.com with your order number or other reasonable proof of purchase and identify the item you wish to return.

Please obtain return approval before sending goods back. After approval, dispatch the return within 3 calendar days. This is a dispatch deadline, not an arrival deadline.

A request submitted within the 30-day period will not become late because we take time to respond.

These conditions apply to our voluntary return arrangement. They do not shorten statutory withdrawal periods or impose additional approval requirements on mandatory legal remedies.

14. Return Costs and Return Address

For a change-of-mind return, you pay the direct return shipping cost to our return address in China. Original outbound shipping charges are not refundable unless applicable law requires otherwise.

If your order qualified for free shipping, we will not retrospectively deduct an outbound shipping charge solely because you return it.

For damaged goods, incorrect items, or missing components for which we are responsible, we bear the necessary handling and shipping costs.

Please use the following return details after contacting customer support:

Recipient: Sichuan Fengcan Shengrun Trading Co., Ltd.
Address: Room 2414 (Self-numbered Unit 195), 24th Floor, Building 20, No. 1201, Section 2, Lushan Avenue, Wan’an Subdistrict, Tianfu New Area, Chengdu, China (Sichuan) Pilot Free Trade Zone, Sichuan, China 610213.
Postal Code: 610213
Country/Region: China
Telephone: +1 (310) 938-3416

Pack returned tools securely, including appropriate protection for sharp edges. We recommend retaining proof of dispatch and using a trackable shipping service.

Responsibility for loss or damage during a return will be determined according to the circumstances and applicable law.

15. Damaged, Incorrect, or Incomplete Orders

Please contact us within 7 calendar days after receipt if your order arrives damaged, contains the wrong item, or is missing items or components.

Include your order details and a description of the issue. Photographs may help us assess the problem where reasonably available.

Depending on the circumstances and your applicable rights, we will arrange missing-item fulfillment, replacement, exchange, or refund. We bear the necessary handling and shipping costs for problems for which we are responsible.

Please contact us before paying to return an affected item so we can arrange an appropriate return method if a return is needed.

The 7-day reporting request does not remove statutory rights or prevent a claim about a defect that could not reasonably have been discovered within that period.

You will not be required to accept store credit or a partial refund where applicable law entitles you to another remedy.

16. Refund Processing

For eligible returned goods, we will complete inspection and initiate the refund to your original payment method within 5–10 business days after receiving the return.

This period includes both inspection and refund initiation. It does not begin after a separate approval period.

Your bank or payment provider may require additional time to post the refund.

Where applicable law requires an earlier refund, or requires us to act on proof of return rather than receipt of the goods, we will follow that requirement.

If we conclude that a voluntary return does not meet the stated conditions, we will explain the reason. Any decision or deduction must remain consistent with applicable law and does not remove rights concerning defective or incorrectly described goods.

For canceled or unfulfilled orders where no return is required, refunds will be issued promptly within the applicable legal deadline; they are not subject to a return inspection period.

If you have not received confirmation of refund initiation within 10 business days after we received your return, contact service@emberpick.com.

17. Statutory Withdrawal and Other Consumer Rights

Our 30-day voluntary return arrangement is additional to mandatory consumer rights.

Where European Union or United Kingdom distance-selling withdrawal rights apply, you generally have 14 calendar days after receiving the goods to notify us that you wish to withdraw, without giving a reason, and a further 14 calendar days after notification to dispatch the return.

You may exercise this right by sending a clear statement to service@emberpick.com. Prior approval and our voluntary 3-day dispatch deadline do not apply to statutory withdrawal.

For an eligible withdrawal from the entire order, the refund includes the standard outbound delivery charge. You bear direct return shipping costs to China where those costs were properly disclosed before purchase, unless we agree to pay or the law requires us to pay.

You may inspect goods as you reasonably would in a shop. Any deduction for diminished value must be permitted by applicable law and relate to handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning.

Where these withdrawal rules apply, reimbursement is due within 14 days after notification, subject to any lawful right to withhold reimbursement until we receive the goods or evidence of return, whichever occurs first.

Other mandatory rights, including remedies for faulty goods, goods not as described, and non-delivery, remain unaffected.

Further details are available in our Return and Refund Policy.

18. Product Use and Responsibility

Use gardening tools for their intended purpose and follow the instructions and safety information supplied with the product.

Take appropriate care around sharp edges and moving parts, and use protective equipment where appropriate.

These precautions do not exclude our responsibility for defective products, inaccurate descriptions, inadequate instructions, or other matters for which we are responsible under applicable law.

Nothing in these Purchase Terms excludes mandatory warranties, statutory guarantees, or liability that cannot lawfully be excluded or limited.

19. Privacy and Order Communications

We use information needed to process payments, fulfill orders, arrange delivery, provide support, and handle returns or refunds as described in our Privacy Policy.

We do not send marketing emails or marketing text messages.

We may send necessary transactional or customer support communications concerning your order.

Placing an order, supplying a telephone number, or accepting these Purchase Terms does not constitute consent to marketing, optional cookies, advertising tracking, or unrelated uses of personal information.

20. Governing Law and Dispute Resolution

These Purchase Terms and transactions with Emberpick are governed by applicable United States federal law and applicable state law, subject to mandatory consumer protections.

Where the law of a particular U.S. state must be identified, it will be determined under the applicable choice-of-law rules of the court with jurisdiction, taking account of the transaction and relevant connections. These Purchase Terms do not designate a particular state’s law for every customer or transaction.

Disputes will be handled by courts that have jurisdiction under applicable law. These Purchase Terms do not require all customers to bring proceedings in a single exclusive location.

Nothing in this section deprives you of mandatory consumer protections available in your country, state, or region of habitual residence, or a right to bring proceedings in a court available to you under those protections.

You may contact service@emberpick.com to seek an informal resolution. Doing so is encouraged but is not a condition that prevents you from exercising legal rights, contacting a regulator, or meeting a legal filing deadline.

This section is intended to operate consistently with Section 19 of our Terms of Use.

21. Changes to These Purchase Terms

We may update these Purchase Terms to reflect changes in our business practices, services, or applicable requirements. Updated terms will display their effective date.

The terms applicable when you place an order continue to govern that order unless you agree to a lawful change or a mandatory legal requirement applies.

Updates do not retrospectively remove rights that have already arisen. Continued browsing alone does not substitute for consent or affirmative acceptance where required.

If any provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law, without removing mandatory consumer protections.

22. Contact Information

For purchase questions, cancellation requests, delivery issues, returns, or refunds, please contact us:

Company Name: Sichuan Fengcan Shengrun Trading Co., Ltd.
Brand: Emberpick®
Email: service@emberpick.com
Telephone: +1 (310) 938-3416
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT (UTC−7)

Registered and Return Address:
Room 2414 (Self-numbered Unit 195), 24th Floor, Building 20, No. 1201, Section 2, Lushan Avenue, Wan’an Subdistrict, Tianfu New Area, Chengdu, China (Sichuan) Pilot Free Trade Zone, Sichuan, China 610213.

Postal Code: 610213
Country/Region: China